This online course explains the particular communication challenges that occur when interacting with dementia patients. It discusses functional strategies to use during skilled intervention and provides suggestions for intervention and carryover to support personal. Implementation of Medicare guidelines for skilled service determination is provided.
This goal of this course is to improve your communication with dementia patients, and to improve the communication of dementia patients with others in their environment. What you learn, you demonstrate. What you demonstrate, you teach. What you teach, others imitate. Your efforts will enhance communication throughout your facility or clinic with those who require special effort. For those who are the recipients of your effort, you will revolutionize lives. Offered for 0.2 ASHA CEUs – 2 contact hours.
*The Need for Communication
*Issues With Communication in Patients With Dementia
*Specific Interventions for Common Situations
The content of this online CE course does not focus exclusively on any specific proprietary product or service. Presenter financial and non-financial disclosures may be found in the Presenter & Disclosures area.
Text - including charts, examples and references
Lou Eaves, MS, CCC-SLP, has a B.S. degree in Speech Education from the University of Southern Mississippi, M.S. degree in Communication from the University of Southern Mississippi, and M.S. degree in Speech Pathology from Louisiana State University. She has 30 years experience in direct clinical services and administration of rehabilitation services for geriatric patients. Employment settings have included private practice, hospital, outpatient, home health and long-term care. Mrs. Eaves is currently in private practice providing direct clinical services in long-term care, consultation services related to dementia services, and product development for service delivery. Her publications include "Brain Storms, A cognitive–linguistic stimulation program to manage clients with dementia" as well as online educational materials related to dementia and dementia interventions. Lou recently retired after 34 years in speech pathology working in home health, acute care, hospital, SNF, and rehab unit settings .
Financial — Lou Eaves is the author of Brain Storms, which is published by Northern Speech Services; receives royalty payments.
Financial — Lou Eaves is the author of online CEU courses offered by Northern Speech Services; receives royalty payments.
Nonfinancial — Lou Eaves has no relevant nonfinancial relationships to disclose.
This program is offered for 0.2 ASHA CEUs (Intermediate Level; Professional Area).
ASHA CEUs: NSS online courses are registered with ASHA and are offered for ASHA CEUs. The number of ASHA CEUs is noted above. Note that 0.1 ASHA CEU = 1 contact hour = equals 1 CEE.
ASHA CE Registry: During the enrollment process, if you select to receive ASHA credit for this course and if you provide your ASHA number, NSS will automatically submit your CEU information to the ASHA CE Registry after successful course completion (80% on post test). This submission happens once per month, during the first week of the month. For example, if you complete your course on November 7th, NSS will submit all November online course CEUs to ASHA during the first week of December. When ASHA inputs the information into their database, they will mark the course as completed on the last day of the month in which it was completed, so November 30th using this example. The certificate of completion available for you to print immediately, however, will reflect the actual completion date, November 7th in this example. Due to ASHA processing procedures please allow 2-3 weeks, from the submission date, for the course to appear on your ASHA transcript.
ASHA CEUs: Attendees must meet at least one of the following conditions in order to be eligible to earn ASHA CEUs:
If an attendee is not an ASHA member or CCC holder but meets any of the above criteria, they may inform the ASHA CE Registry of their eligibility by visiting this site.
Licensing Boards: Most state licensing boards DO accept CEUs earned online (usually classified as home-study credits). Some state boards do, however, place a limit to the number of credits that can be earned via home study/online courses. For the most current information, we suggest that you contact your licensing board or agency to verify acceptance policies and/or any credit limits related to home-study courses prior to registering for this course.
Additional accrediting agencies by which Northern Speech is an approved CE provider:
Course Completion Timeframe: You have unlimited time to complete this online course. You may log off and log on as you wish in order to complete all sections of this course.
Content Access: Access to course materials and content does not expire, even after completing the post test. You may continue to review course material by logging into your NSS account, clicking the My Online Courses tab, and then viewing your desired course.
Certificate of Completion: On successful completion of the post test (80%), a certificate will be immediately available for download and/or printing. This certificate will include your name, date of completion (based on Eastern Time Zone, USA/Canada), and number of contact hours (CEUs / CEEs). Please note that CEUs are awarded on the date of successful test completion, not the date of course enrollment. Please ensure that you successfully complete the post test prior to any licensure renewal dates.
ASHA CE Registry Submission: During the enrollment process, if you select to receive ASHA credit for this course and if you provide your ASHA number, NSS will automatically submit your CEU information to the ASHA CE Registry after successful course completion (80% on post test). This submission happens once per month, during the first week of the month. For example, if you complete your course on November 7th, NSS will submit all November online course CEUs to ASHA during the first week of December. When ASHA inputs the information into their database, they will mark the course as completed on the last day of the month in which it was completed, so November 30th using this example. The certificate of completion available for you to print immediately, however, will reflect the actual completion date, November 7th in this example. Due to ASHA processing procedures please allow 2-3 weeks, from the submission date, for the course to appear on your ASHA transcript.
Purchase Orders: Purchase orders are NOT accepted when registering for online courses. Payment must be made online in the form of a credit or debit card payment.
What is an Online Course? Our Online Courses consist of video, audio, and/or text content and are offered for ASHA CEUs. Unlike a webinar, which requires participants to be logged on and at a computer at specific times, our Online Courses are available to you at any time, from any computer, via your NorthernSpeech.com online account. You may work at your own pace and start and stop your course as you wish. Your course will conclude with a short post test. On successful completion of the post test (>80%) a printable certificate of completion is presented to you.
Receiving CEUs: Northern Speech is an ASHA CE Provider and our online courses are registered with ASHA and offered for ASHA CEUs. Please note that successful completion of the online post test is required prior to the awarding of CEUs. Please contact your state licensing board for acceptance policies related to CEUs earned online.
Registering for an online course: You may browse all online courses by clicking the Continuing Education tab above, then Online Courses. Once you find a course, click Enroll Now, and you will be asked to either log into your existing Northern Speech account or create a new online account. Once you’ve entered your account information and provided your credit card payment, your course will be immediately available to you.
Accessing your purchased course or returning to a purchased course: You will be able to access your online course by logging into your Northern Speech account and then clicking the My Online Courses tab on your profile screen. Click the course you’d like to start or to resume. From there, proceed through the course sections until you are ready to complete the post test. You do not have to complete your course all at once. You may log on and off as you wish.
Testing requirements: Each online course concludes with a post test consisting of multiple choice or true & false questions. Scores of 80% or greater are required for successful course completion and awarding of CEUs. You may revisit course materials and retest as needed to achieve a passing score.
Number of CEUs offered: We offer courses from 1 to 21 contact hours. Each course will note the number of CEUs offered. Please note that 0.1 CEU = 1 contact hour = 1 CEE.
State licensing boards and online CEUs: NSS is an ASHA CE Provider and most state licensing boards DO accept ASHA CEUs earned online (usually classified as home-study credits). Some boards do, however, place a limit to the number of CEUs that can be earned via home study/online courses. For the most current information, we suggest that you contact your licensing board or agency to verify acceptance policies and/or any CEU limits related to home-study courses prior to enrolling in an online course.
Course formats: Our course formats include: text, audio, video, and PowerPoint with author narration. Each course will note the format on the course description page.
Course handouts: Most of our online courses provide a link to download the accompanying handout as a PDF file.
Group discounts: Groups of 3 or more are eligible for a 20% discount on each registration on most of our online courses. To receive this discount, registrations need to be processed together via the "Group Rates" tab on the Online Course of your choice.
Computer requirements: For our online courses to function best, we recommend that you update your computer to include the newest version of your Internet browser (Safari, Chrome, Firefox, Edge, Internet Explorer, etc) and newest version of your computer's operating system. Also a high-speed Internet connection is recommended (cable or DSL). Speakers or headphones will be required for many of our courses as many contain audio components.
Course Cancellation Policy: A purchased online course can be exchanged, refunded, or transferred to another individual if contact is made with NSS (via phone or email) within 30 days of purchase and the course materials have not been viewed or downloaded.
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"I liked that I was able to complete the course at my own pace. I found the communication enhancement with the use of music very beneficial and interesting."–– S.B. (May. 2018)
"I appreciated the training guidelines for those who work with dementia patients in the LTC setting. However, I expected more specific techniques and guidelines for the treating SLP such as how to create a functional maintenance plan." – B.B. (Apr. 2018)
"Everything was thorough. I especially liked the examples of certain individuals with dementia, outlining their skills with deficits and medical history and how to interact with them or facilitate their communication. Great course!" – A.H.A. (Feb. 2018)
"Going over how to teach staff successful interactions with residents with Dementia was most beneficial. I liked the different options to identify connection via communication with residents." – C.B. (Jan. 2018)
"The specific strategies to enhance communication were the best part." – M.G. (Dec. 2017)
"I enjoyed the sections on Intervention Strategies and the Interactive Lab. It helped me think about the communication training, environment, and ways to enhance experiences. Well outlined course." – E.C. (Nov. 2017)
"The discussions on implementing memory notebooks, notes, and signs more often were most beneficial. I liked the writing style flow, and the course was easy to relate to. It re-enforced what I normally practice with dementia patients (conversational style)." – K.D. (Oct. 2017)
"I appreciated the Intervention strategies and how they can enhance patients' communication skills as well as how staff can be involved with patient communication care. I liked that the course sections were well labeled and divided in a way that kept a good pace for reading." – S.D. (Sept. 2017)
"I was surprised to learn that reading is sometimes maintained in a person with dementia. That will come in handy. I liked the therapy ideas that were presented." – J.C. (Aug. 2017)
"I do not work with this population but I enjoyed the topic of how to aid communication with these dementia patients. It was very specific." – N.R. (July 2017)
"I appreciated the strategies to interact with dementia patients (specific intervention in common situations)." – V.L. (June 2017)
"I found the intervention techniques to be very useful, and I will implement the interventions/compensatory strategies discussed into my therapy plans. I liked reading about the benefits of social interaction with residents who have dementia." – A.E. (Mar. 2017)
"The discussion on music with dementia patients was really helpful. I liked being able to read the course at my own pace." – V.G. (Feb. 2017)
"I liked the specific examples of treatment interventions - ways to strengthen abilities and compensate for weakness areas." – E.S. (Jan. 2017)
"The Medicare reimbursement information was most beneficial. I feel that dementia care is an area I was often confused about in terms of when therapy is warranted, reasonable, and necessary." – H.L. (Jan. 2017)
"I liked the personal tone of this course. Very effective." – S.M. (Dec. 2016)
"The discussion on environmental factors that impact communication with patients with dementia was most beneficial. I liked the direct approach about communications with patients and dementia and how to enhance communication with this population." – D.L. (Dec. 2016)
"I found practicing with the sample patients to determine what would be important for intervention techniques and the elements of functional really helpful." – S.S. (Nov. 2016)
"I appreciated the information regarding intervention - compensatory skills by staff and family. I liked the basic, useful information for the dementia population...not complicated to administer; yet, a challenging task." – V.R. (Nov. 2016)
"The discussion about how staff members typically communicate with dementia patients and suggestions for improvement was really good." – P.K. (Oct. 2016)
"The author is quite knowledgeable and the content is well organized and well-written. She presents as a specialist who is highly engaged in researching communication in dementia patients." – R.A. (Aug. 2016)
"Very comprehensive and focused on establishing communication and interaction. I especially enjoyed the information regarding Medicare and billable services." – D.C. (Aug. 2016)
"I appreciated the portion on the Melodic Intonation Therapy. I like that the author presented the written study so that later use is available." – J.M. (June 2016)
"The content was very organized and so easy to take away the information and immediately utilize it in my practice. I appreciated the references directly to CMS guidelines and how to document for justification of intervention." – J.G. (May 2016)
"I liked the assessment tool recommendations, specific interventions, and Medicare guidelines." – K.G. (Mar. 2016)
"I liked the case studies. I appreciated the discussions on deficits, strengths and compensatory skill development." – D.A. (Jan. 2016)
"The specific strategies to improving communication with examples provided were really beneficial." – D.S.E.P. (Jan. 2016)
"I felt it was a thorough explanation of dementia and positive strategies to use with this population. The Linguistic Features chart with utilization of strengths and compensation for deficits was incredibly helpful." – C.M. (Jan. 2016)