Presenter: Cassie Quinn, MS, CCC-SLP, BCS-S
– T.B., prior course participant
This course is also available as part of a larger 10.5 hour program, course #e219.
This 2-hour course contains modules 3 and 4. Module 3 discusses different approaches to developing effective communication skills between supervisor and supervisee to foster a successful working relationship. In Module 4, those concepts are applied to the process of giving feedback to and leading conferences with supervisees.
Also discussed are factors that contribute to effective conferencing techniques, and what skills supervisors should develop for best feedback strategies. Because these skills are directly applicable to situations in the supervisory process, there will be a focus on relating them to real-life examples. Also covered are what planning tools to utilize that can help supervisors prepare for and carry out effective conferences with their supervisees.
Course is offered for 0.2 ASHA CEUs – 2 Contact Hours.
Course Overview – Run Time: 2:08:15
– C.M., prior course participant
The content of this online CE course does not focus exclusively on any specific proprietary product or service. Presenter financial and non-financial disclosures may be found in the Presenter & Disclosures area.
Video PowerPoint presentation with author narration & downloadable handout. Stop and re-start the course at any point. Learners retain access to course content after completion for ongoing reference and review.
"I liked the feedback and conferencing principles. Plans provided in the appendices are helpful." H.F. (Jan. 2023)
"I liked the case studies and breakdown of conference structure. I enjoyed the combination of videos, worksheets, discussion, and flow-charts when learning new content." K.B. (Jan. 2023)
"I would recommend this course." E.G. (Dec. 2022)
"Learning the Cognitive Social Model was beneficial." E.T. (Nov. 2022)
"Case study examples and discussion were good. And information about communicating with supervisees can be applied to communicating with colleagues too." M.M. (Sept. 2022)
"I liked the styles of communication and the fact that I could take this course at my convenience." J.S. (Sept. 2022)
"I liked the handouts and planning for conferences." L.T. (Aug. 2022)
"I enjoyed general learning about ways of supervision." M.B. (Aug. 2022)
"I would recommend this course." A.G. (Jul. 2022)
"Good content and liked the online format." S.S. (Jun. 2022)
"Clear objectives, to the point, and used good case study examples. I liked the discussion on communication and feedback." J.G. (Mar. 2022)
"The course was easy to follow along." L.H. (Mar. 2022)
"I really appreciated learning about how to apply the social model of communication, and the research that supports collaboration, feedback and self-reflection as learning tools. These are all such good strategies to keep in mind and to help us avoid doing lecturing as a means of learning." C.M. (Dec. 2021)
"I liked the techniques for feedback and conferencing. The handout was clear and concise." K.M. (Sept. 2021)
"Good points to remember when providing feedback - content was straightforward." L.M. (Sept. 2021)
"I liked the effective methods of communicating feedback." S.B. (Aug. 2021)
“I enjoyed the specific examples and case studies on collaboration between supervisor and supervisee.” B.S. (Aug. 2021)
"The discussion on applying social cognition theory to different areas was most helpful." S.G. (Jul. 2021)
"I am in my first supervisor role and it is very helpful to learn about communication style and how to establish positive and effective supervisor/supervisee communication. The guidelines and handouts to go along with the knowledge are very helpful. Thank you!" R.M. (Jun. 2021)
"I thought discussion of communication styles was most beneficial. I liked the case examples presented." S.S. (May 2021)
"I liked the video examples. Going over using Social Cognition in the area of supervision and how to provide feedback was most beneficial." A.S. (May 2021)
"I liked the specific examples of feedback and then outlines." P.G. (Apr. 2021)
"The Supervisor Action Plan was most helpful. I liked the appendix handouts." I.S. (Mar. 2021)
“This course provided a nice blend of research and application to real-life supervision.” T.B. (Feb. 2021)
"I liked the use of Appendix charts and the discussion on feedback with supervisee." D.G. (Jan. 2021)
Cassie Quinn, MS, CCC-SLP, BCS-S, has been a medical speech pathologist since 2001 with a focus in acquired neurological disorders, board-certified specialty in swallowing and more recently a Clinical Associate Professor in the Speech and Hearing Sciences Department at Portland State University where she has turned her focus to training the next generation of SLPs through quality supervision and supervision training.
Financial — Cassie Quinn is a presenter of online CEU courses sponsored by Northern Speech Services; receives royalty payments.
Financial — Cassie Quinn is a Clinical Associate Professor in the Speech and Hearing Sciences Department at Portland State University; receives a salary
Nonfinancial — Cassie Quinn is a board member for the Oregon Speech and Hearing Association.
This program is offered for 0.2 ASHA CEUs (Intermediate Level; Related Area).
ASHA CEUs: NSS online courses are registered with ASHA and are offered for ASHA CEUs. The number of ASHA CEUs is noted above. Note that 0.1 ASHA CEU = 1 contact hour = equals 1 CEE.
ASHA CE Registry: During the enrollment process, if you select to receive ASHA credit for this course and if you provide your ASHA number, NSS will automatically submit your CEU information to the ASHA CE Registry after successful course completion (80% on post test). This submission happens once per month, during the first week of the month. For example, if you complete your course on November 7th, NSS will submit all November online course CEUs to ASHA during the first week of December. When ASHA inputs the information into their database, they will mark the course as completed on the last day of the month in which it was completed, so November 30th using this example. The certificate of completion available for you to print immediately, however, will reflect the actual completion date, November 7th in this example. Due to ASHA processing procedures please allow 2-3 weeks, from the submission date, for the course to appear on your ASHA transcript.
ASHA CEUs: Attendees must meet at least one of the following conditions in order to be eligible to earn ASHA CEUs:
If an attendee is not an ASHA member or CCC holder but meets any of the above criteria, they may inform the ASHA CE Registry of their eligibility by visiting this site.
Licensing Boards: Most state licensing boards DO accept CEUs earned online (usually classified as home-study credits). Some state boards do, however, place a limit to the number of credits that can be earned via home study/online courses. For the most current information, we suggest that you contact your licensing board or agency to verify acceptance policies and/or any credit limits related to home-study courses prior to registering for this course.
Additional accrediting agencies by which Northern Speech is an approved CE provider:
Course Completion Timeframe:
You have unlimited time to complete our online courses. You may log off and log on as often as you’d like to in order to complete all sections of a course.
However, completion dates are based on Eastern Standard Time. Therefore, if you need your CEUs by a certain date, be sure to complete the course test before 11:59pm EST on that date. For example, if you need CEUs before January 1st, you will need to complete the course test before 11:59pm EST on December 31st.
Access to course materials and content does not expire, even after completing the post test. You may continue to review course material by logging into your NSS account, clicking the My Online Courses tab, and then viewing your desired course.
Certificate of Completion:
On successful completion of the post test (80%), a certificate will be immediately available for download and/or printing. This certificate will include your name, date of completion (based on Eastern Time Zone, USA/Canada), and number of contact hours (CEUs / CEEs). Please note that CEUs are awarded on the date of successful test completion, not the date of course enrollment. Please ensure that you successfully complete the post test prior to any licensure renewal dates.
ASHA CE Registry Submission:
During the enrollment process, if you select to receive ASHA credit for this course and if you provide your ASHA number, NSS will automatically submit your CEU information to the ASHA CE Registry after successful course completion (80% on post test). This submission happens once per month, during the first week of the month. For example, if you complete your course on November 7th, NSS will submit all November online course CEUs to ASHA during the first week of December. When ASHA inputs the information into their database, they will mark the course as completed on the last day of the month in which it was completed, so November 30th using this example. The certificate of completion available for you to print immediately, however, will reflect the actual completion date, November 7th in this example. Due to ASHA processing procedures please allow 2-3 weeks, from the submission date, for the course to appear on your ASHA transcript.
Purchase orders are currently not accepted for online orders, if you wish to submit a purchase order please do so at firstname.lastname@example.org or fax to 888-696-9655.
What is an Online Course?
Our Online Courses consist of video, audio, and/or text content and are offered for ASHA CEUs. Unlike a webinar, which requires participants to be logged on and at a computer at specific times, our Online Courses are available to you at any time, from any device, via your NorthernSpeech.com online account. You may work at your own pace and start and stop your course as you wish. Your course will conclude with a short post test. On successful completion of the post test (>80%), a printable certificate of completion is presented to you.
Northern Speech is an ASHA CE Provider and our online courses are registered with ASHA and offered for ASHA CEUs. Please note that successful completion of the online post test is required prior to the awarding of CEUs. Please contact your state licensing board for acceptance policies related to CEUs earned online. Please note that courses offered for university students are not applicable for CEUs.
Registering for an online course:
You may browse all online courses by clicking the Continuing Education tab above, then Online Courses. Once you find a course, click Enroll Now, and you will be asked to either log into your existing Northern Speech account or create a new online account. Once you’ve entered your account information and provided your credit card payment, your course will be immediately available to you.
Accessing your purchased course or returning to a purchased course:
You will be able to access your online course by logging into your Northern Speech account and then clicking the My Online Courses tab on your profile screen. Click the course you would like to start or to resume. From there, proceed through the course sections until you are ready to complete the post test. You do not have to complete your course all at once. You may log on and off as you wish.
Each online course concludes with a post test consisting of multiple choice or true & false questions. Scores of 80% or greater are required for successful course completion and awarding of CEUs. You may revisit course materials and retest as needed to achieve a passing score.
Number of CEUs offered:
We offer courses from 1 to 21 contact hours. Each course will note the number of CEUs offered. Please note that 0.1 CEU = 1 contact hour = 1 CEE.
State licensing boards and online CEUs:
NSS is an ASHA CE Provider and most state licensing boards DO accept ASHA CEUs earned online (usually classified as home-study credits). Some boards do, however, place a limit to the number of CEUs that can be earned via home study/online courses. For the most current information, we suggest that you contact your licensing board or agency to verify acceptance policies and/or any CEU limits related to home-study courses prior to enrolling in an online course.
Our course formats include: text, audio, video, and PowerPoint with author narration. Each course will note the format on the course description page. Most courses include closed captioning.
Most of our online courses provide a link to download the accompanying handout as a PDF file.
Groups of 3 or more are eligible for a 20% discount on each registration on most of our online courses. To receive this discount, registrations need to be processed together via the "Group Rates" tab on the Online Course of your choice.
For our online courses to function best, we recommend that you update your computer to include the newest version of your Internet browser (Safari, Chrome, Firefox, Edge, Internet Explorer, etc.) and newest version of your computer's operating system. Also a high-speed Internet connection is recommended (cable or DSL). Speakers or headphones will be required for many of our courses as many contain audio components.
Course Cancellation Policy:
A purchased online course can be exchanged, refunded, or transferred to another individual if contact is made with NSS (via phone or email) within 30 days of purchase and the course materials have not been viewed or downloaded.
Please click here for any special needs requests, and we will do our best to accommodate them.
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